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Frequently Asked Questions

Quick answers to common questions

General

Tor is one appointment app for customers and service businesses. Customers discover and book services, while businesses manage the work behind every appointment.

Choose For Customers to explore the booking experience, or For Businesses to see the calendar, customer, team, and reporting tools.

One app. Customers book services. Owners run the calendar. Staff join the same business.

Customers use Tor for free. Business tools need an active subscription, with a 14-day trial.

Customers and businesses

Customer mode: Explore, Favorites, Bookings, and Waitlist.

Business mode: Calendar, Schedule, Customers, and Services, plus Settings for hours, team, and payments.

Staff join one business from an invite, then use Calendar and the tools the owner granted.

Plans and policies

Customers can use Tor for free. Business management tools require an active subscription and include a 14-day trial.

Tor is built for iOS and Android in Hebrew and English, including a complete right-to-left experience. Contact us for current availability.

Check the cancellation policy, the time, the professional, and whether payment is due in the app or at the business.

Getting bookings

Publish the profile, hours, and services. Customers book from Explore, or you add the appointment in the calendar.

Each service has its own price. Deposits and online pay are optional, set by the business.

Leave a waitlist from Requests. Cancel a booking from Bookings, subject to the business policy.

Waitlist

Open Waitlist, pick the business and service, and join. If a time opens, you get a short offer to claim it.

Waitlist offers last about 15 minutes. If nobody claims the slot, it expires.

Open Bookings, pick the appointment, and follow the cancel or reschedule steps shown there.

Account

Login and security live in Settings. Help covers sign-in, phone verification, and how to recover access.

Cancellations follow the business policy shown at booking. Fees, if any, are in that policy and in Settings.

Use Contact or Help. For account deletion, open Settings in the app or the account deletion page on this site.

App and support

Tor is a mobile app, not an SDK. Staff join with an invite link. Customers book in the app.

Help has guides for account, bookings, the business workspace, payments, and hours. Contact support if a guide does not cover it.

There is no public forum. Product questions go to Help or Contact.


Have more questions?

Check the Help & Support center for more information and detailed Tor guides.

Help & Support
Help and support illustration

Every appointment starts in Tor.

Download the app, find a service or set up your business, and get started.

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