This page is the public account-deletion resource for the Tor app (Tor: Bookings & Scheduling). You can delete the account from the app, or request deletion here if you no longer have the app.
Deletion is permanent. It removes the account record and personal data we are not legally required to keep. It is not a temporary deactivation. Open bookings, staff membership, and business data tied to that login are wound down as described below.
1. How to delete your account
If you still have the app: open Settings, then account actions, and choose delete account. Confirm with the same sign-in method you used, such as email, SMS, Apple, or Google.
If you uninstalled the app or cannot open it, write to support@tor.co.il from the email on the account. State that you want to delete the Tor account and include the phone number on the account if you have one. We will verify the request and start deletion. Do not send passwords or payment-card numbers.
2. What we delete
We delete the login, profile, personal details, photos and files stored only for that profile, and other personal data tied to the account that we are not required to keep. If you signed in with Apple or Google, we disconnect that sign-in from Tor.
If you own a business, live work is wound down first: open appointments, invites, and payout setup. Staff lose access to that business.
3. What we may keep
We may keep records we must keep for tax, dispute, accounting, or legal reasons, such as paid invoices, payout records, or a cancellation another person still needs. We keep those only as long as the duty lasts, then delete or anonymize them where reasonably possible.
A business you visited as a customer may still hold its own notes about that visit. That is the business's record, not a Tor login.
4. How long deletion takes
We aim to complete deletion within 30 days of a verified request. If a legal duty requires us to keep a record longer, we will tell you what remains and why. When the request is completed, we confirm by email if we have a working address.
5. Subscriptions and billing
If the account has an auto-renewing App Store or Google Play subscription, billing can continue after deletion until you cancel it in that store. Cancel the subscription before or while you delete the account. Appointment refunds follow the Cancellation and Refund Policy.
6. Contact
Questions about deletion: support@tor.co.il. This page covers the Tor app and website. For records a business holds about a visit, contact that business.