How can we help?

To help us investigate without asking you for the same details again, tell us which screen or action caused the problem, what you tried to do and what happened instead. If your message concerns an appointment, include the business name, service and date. Business owners can also include their business name and device type. You may describe an error message or mention that you have a screenshot, but never send a password, verification code or payment details. Clear, specific information helps us understand what happened and reply with a useful answer sooner.